This product review is of the HT 7120 massage chair recliner by Human Touch. We will review this massage recliner in 5 separate categories including the following: warranty coverage and customer service, comfort and ergonomics, ease of use, key features and massage therapy. Each category can earn up to 20 points for a total possible rating of 100 points. The HT 7120 is a mid range massage chair in the $2,000 to $3,000 range.
Warranty Coverage and Customer Service: We start with warranty, since this is the consumer’s long term protection against the occurrence of defects in workmanship. The warranty coverage for the HT-7120 is 3 years on the structure, 1 year on parts and 90 days labor. Labor is provided for 90 days and Human Touch will cover the shipping to and from the customer during this period. There is in home technician service available, but at the customer’s expense. This is a very light warranty by industry standards. Customer service is provided by Human Touch and they are competent at diagnosing problems. We rate the warranty coverage for this recliner a 12.
Comfort and Ergonomics: Ergonomics is the science of designing products to fit your body and its associated movements. This is particularly important with massage chairs where you need to relax. The HT 7120 has a good ergonomic design and construction. It fits the body well and the adjustments are well positioned. Interestingly, you can adjust the width of the leg ottoman but it cannot be extended. We give this massage recliner an 18 for comfort and ergonomics.
Ease of Use: We are always concerned how the controls of the massage chairs are going to be with so many new features being added to these chairs. Regardless, the controls need to simple and easy to use for the users of the recliner. Human Touch has come out with a very well designed remote for the HT 7120 with a slim design. It has control buttons on two sides of the remote which is unique. The remote goes into a pocket on the chair, so there is not remote stand. The leg ottoman is flipped manually and takes some coordination. We give it a 19 in this category.
Key Features: The features that stand out in the HT 7120 are the compression massage and the width adjustment in the leg ottoman. The compression massage is similar to a sports therapy massage. Sports therapy massages use deep tissue and firm pressure to stimulate the muscles. The HT-7120 uses a rocking motion and stroking. The rocking motion loosens the spinal joints and the stroking elongates and applies pressure to the muscles. The width adjustment of the leg ottoman is a novel function. The channel can be set to different widths to better fit your calves or feet. The channel has airbags, so the compression can be increased or decreased by changing the channel width. The 7120 gets an 18 in this category.
Massage Therapy: There are various massage therapy functions with the HT 7120. It comes with 5 manual massage programs, 3 pre-set programs and 3 level height adjustments for the back. You can select from rolling, kneading, compression, percussion and vibration with the manual programs. You can select from sore muscle relief, energy rejuvenate and auto-demo for the pre-programs. One nice compliment to the massage therapy are the built in heaters for the lower back. You can also activate the full body stretch function. Your feet and calves can obtain soothing relief with the massaging leg ottoman. The HT-7120 earns a 19 for massage therapy.
Overall, we rate the HT-7120 an 86/100. This is a sleek and contemporary design for a massage chair. We are concerned with the really short warranty compared to others in the industry. These chairs are well built and designed, but warranty is your long term protection and this warranty is one of the shortest. The massage therapy is very effective and the controls are simple and easy to use. This is certainly a massage chair recliner that deserves your attention if you are looking for a solid mid range model.
Find out more regarding this contemporary massage chair recliner. Read our reviews regarding Human Touch Massage Chairs. Human Touch has a large selection of massage chairs in addition to the HT-7120 Massage Chair. Browse our product reviews on top brands.
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